Privacy Policy

Introduction

Blue Ocean HPA ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at blueocean.com.au or engaging with our services, you consent to the collection and use of your personal information as described in this policy.

If you have any questions about this policy or our privacy practices, please contact us via our contact form.

Who We Are

Blue Ocean HPA is an Australian business coaching, consulting and advisory firm based in the Sutherland Shire, Sydney NSW.

For the purposes of the Australian Privacy Act 1988, Blue Ocean HPA is the data controller responsible for your personal information.

What Information We Collect

We may collect and process the following personal information:

Information you provide to us directly:

Name, email address, phone number and any other information you submit via our contact form, enquiry form, or when purchasing our products or services. Any correspondence between us including emails, phone call records and session notes. Payment information when purchasing our digital products or services (processed securely via third-party payment processors — we do not store card details).

Information we collect automatically:

When you visit our website we may collect technical information including your IP address, browser type and version, pages visited, time and date of visits, and referring website. This information is collected via cookies and similar tracking technologies.

Information from third parties:

We may receive information about you from third-party platforms including Calendly (booking), Stripe (payments) and email marketing platforms, subject to their own privacy policies.

How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries and provide the services you have requested. To process payments and deliver digital products you have purchased. To send you information about our services, insights and updates where you have consented to receive these. To improve our website and services based on how they are used. To comply with our legal obligations. To protect against fraud or misuse of our services.

We will not use your personal information for any purpose other than those described above without your consent.

How We Share Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (Stripe) for processing transactions. Email service providers for delivering communications you have consented to receive. Booking platforms (Calendly) for scheduling sessions. Website hosting and technology providers (Siteglide). Analytics providers for understanding website usage.

All third-party providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

We may also disclose your information where required by law, court order or government authority.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure. Our website uses SSL encryption for data transmission. Access to personal information is restricted to authorised personnel only.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. You provide your information at your own risk.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When information is no longer required it is securely deleted or anonymised. Client engagement records are typically retained for 7 years in accordance with Australian tax and business record-keeping requirements.

Your Rights

Under the Australian Privacy Act 1988 you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To exercise these rights, contact us via our contact form. We will respond to all requests within 30 days.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns or complaints about our privacy practices, please contact us via our contact form.

If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.