Terms & Conditions

Introduction

These Terms and Conditions govern your use of the Blue Ocean HPA website at blueocean.com.au and the provision of services by Blue Ocean HPA ("we", "us", "our"). By accessing our website or engaging our services you agree to be bound by these terms.

Please read these terms carefully. If you do not agree with any part of these terms, do not use our website or engage our services.

About Us

Blue Ocean HPA is an Australian business coaching, consulting and advisory firm based in the Sutherland Shire, Phone: 1300 660 070.

Website Use

You may use our website for lawful purposes only. You must not use our website in any way that causes or may cause damage to the website or impairment of its availability, or in any way that is unlawful, fraudulent or harmful.

We reserve the right to restrict or terminate your access to our website at any time without notice.

Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, blog posts, methodologies, frameworks, and the Blue Ocean Growth Engine™ — is the intellectual property of Blue Ocean HPA and is protected by Australian copyright law.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content on this website without our express written permission. Brief quotations with appropriate attribution for non-commercial purposes are permitted.

The Blue Ocean Growth Engine™ is a proprietary trademark of Blue Ocean HPA. The Last Planner System™ is a registered trademark of the Lean Construction Institute. Blue Ocean Strategy® is a registered trademark of Chan Kim and Renée Mauborgne.

Services

Blue Ocean HPA provides business coaching, consulting, advisory and AI implementation services. The specific terms of each engagement — including scope, fees, deliverables, payment schedule and termination provisions — are set out in a separate engagement letter or service agreement provided to each client prior to commencement.

Nothing on this website constitutes a binding offer to provide services. All engagements are subject to the execution of a separate written agreement.

Digital Products

We sell digital products including the SME AI Playbook and other educational resources. By purchasing a digital product you agree to the following:

Digital products are delivered electronically and are non-refundable once accessed. You are purchasing a personal, non-transferable licence to use the product. You may not resell, redistribute, share access credentials or reproduce the product in any form. We reserve the right to update digital product content at any time.

Payment

Payments for digital products are processed securely via Stripe. We do not store payment card details. Prices are in Australian Dollars (AUD) and include GST where applicable.

For service engagements, payment terms are set out in the individual engagement letter. Late payments may attract interest at the rate of 2% per month on the outstanding amount.

Disclaimer

The information on this website is provided for general informational purposes only. It does not constitute professional advice — financial, legal, accounting or otherwise. You should always seek independent professional advice before making significant business or investment decisions.

While we make every effort to ensure the accuracy of information on this website, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information. Any reliance you place on such information is strictly at your own risk.

Limitation of Liability

To the maximum extent permitted by Australian law, Blue Ocean HPA excludes all liability for any loss or damage of any kind arising from your use of our website or reliance on information contained on it, including but not limited to direct, indirect, incidental, punitive and consequential loss.

Where liability cannot be excluded by law, our liability is limited to the resupply of the relevant service or the cost of having the service resupplied.

Confidentiality

We treat all client information as strictly confidential. Information shared during coaching, consulting or advisory engagements will not be disclosed to third parties without your express consent, except where required by law.

We may reference client engagements in general terms (industry, size, type of challenge, outcome) for marketing purposes without identifying the client, unless you have provided written consent to be named.

Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, privacy practices or availability of those websites.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to These Terms

We may update these Terms and Conditions at any time. The current version will always be available on this page with the date of last update noted at the top. Continued use of our website after any changes constitutes your acceptance of the updated terms.

Contact

For any questions about these Terms and Conditions please contact us via our contact form or call 1300 660 070.